Amazon Seller Account Closed
As a business owner, you know that there is an advantage to selling your products on Amazon. People around the world trust this site, and for many of them, it’s their first and last stop for a variety of different items. There is a chance you can make a lot of money selling on Amazon.
However, to ensure Amazon retains its reputation, it has some pretty strict rules and regulations when it comes to selling on its site. If you don’t adhere to these, your account may get suspended or deactivated. Should you have gone on break and haven’t been selling anything for a while, this could be another reason why your Amazon seller account closed.
When that happens, if you want to start selling again, you need to recover your account. We’ll walk you through the steps to get you back in business and sell your products on the giant online site.
Why Did Amazon Deactivate My Seller Account?
There are many different reasons why your Amazon seller account is closed. This can be an incredibly stressful and frustrating thing to realize, especially if your livelihood is tied to your sales.
After deactivating your account, all of your listings will be removed, and your money will be put on hold.
More often than not, Amazon will send you a notification to let you know what’s happening. You will be given 90 days to appeal or accept the deactivation. There are many different reasons why your Amazon seller account closed, including the following:
If you haven’t signed in, uploaded, or downloaded anything from your seller account in the past 2 years, Amazon considers this to be inactive. You will receive a notification after 18 months to let you know that you haven’t been on the site. If you still don’t do anything, all of your information will be deleted after 2 years.
Selling Prohibited Items
Amazon has incredibly strict rules when it comes to the types of products that you can sell. Trying to sell them anyway will result in the Amazon seller account being closed. There is an entire list of items that you can’t sell that you should check out, but some examples of the prohibited items include:
- Cash equivalents
If you find yourself wondering, “Where is my Amazon seller account,” you may need to double-check your inventory and make sure you aren’t selling something you aren’t supposed to.
Selling Counterfeit Items
When it comes to counterfeit items, Amazon has a zero-tolerance policy. Once they discover that you are selling this type of item, your account will be deactivated, your funds will be withheld and your inventory in their warehouses will be disposed of.
Amazon may be a huge company, but they are getting smarter and better about detecting counterfeit items. No matter how good of a knock-off you think you have, getting caught selling it could cost you your Amazon seller account.
Not only can you get your Amazon seller account closed for selling counterfeit items, but if you try to pass used items off as new, this can also get you in trouble.
Having Duplicate Accounts
Duplicate accounts are another violation of the rules and regulations that Amazon has put in place, and if they find out you have more than one account (without getting their permission), you will be shut down.
You may have very legitimate reasons why you need more than one account — and that’s fine — but you need to go through the proper channels so that you can keep your business up and running on this site.
Not Following Guidelines
As mentioned, Amazon has very strict rules and guidelines when it comes to selling on their site. This is because they are trying to protect you (the seller) and the consumer. They didn’t become the largest online retailer by letting people do whatever they want.
If you disregard any of their rules or guidelines for whatever reason, you may find your Amazon seller account closed.
As an Amazon seller, you are aware of how important reviews are. If you get too much negative feedback, this could be grounds to have your Amazon seller account closed. The online retailer wants to provide customers with the best experience, and you are part of that process. If you aren’t doing what you can, your seller’s account may get deactivated.
Amazon Seller Account Closed: How to Reactivate
If you find yourself asking, “Where is my Amazon seller account,” and you discover that it has been deactivated, there are some steps you can take to get it reactivated. You always have the option of talking to Amazon seller account customer service, or you might try the following steps:
Step 1: Log in to Amazon Seller Central
You can access Amazon Seller Central using a laptop or desktop computer, as well as any browser you like. Type in your username and password in the required fields.
Step 2: Check Your Performance
Once you’ve gained access to Amazon Seller Central, you’ll need to look for the Performance tab and click on it.
Step 3: Click Account Health
A new set of options will appear, and from the list, click on Account Health.
Step 4: Reactivate Your Account
Yet another set of options will pop up, and from the list, you should be able to find an option that allows you to reactivate your account.
Step 5: Provide the Required Documents and Information
When your Amazon account has been deactivated and you’re trying to reactivate it using Amazon Seller Central, the process doesn’t happen instantaneously. After going through the steps above, you’ll then be asked to provide documentation that lets Amazon know you are no longer participating in whatever activity got you deactivated in the first place.
You will also be asked to prove that you own the account you want to reactivate, and you’ll also need to explain why your account should no longer be deactivated.
This process could take up to several weeks before you have access to your account once again.
What to do if Your Amazon Seller Account Deactivated Due to Inactivity
As we mentioned above, Amazon defines inactivity as not logging in, uploading or downloading items to your account for 2 years. Perhaps you have received the 18-month notification and are ready to start selling again.
If that’s the case, you have a couple of different options to consider:
1. Contact Amazon Seller Customer Service
Getting your account reactivated after a period of inactivity may require you to call Amazon Seller Central customer service. Unfortunately, there isn’t a direct Amazon Seller Central phone number, but you can use their general number and hopefully get someone who can help you with your issue.
When it comes to the Amazon seller account customer service number, you’ll want to call the following:
2. Use the Amazon Seller Central Portal
Using Amazon Seller Central may be a faster option than calling Amazon seller account customer service. You may be able to talk to someone faster, which could result in your account being reactivated sooner rather than later.
If this is the route you decide to take, here are the steps you’ll need to follow:
Step 1: Log in to Amazon Seller Central
You can use a laptop or desktop computer to do this, as well as whatever browser you prefer.
Input your username and password when prompted.
Step 2: Go to Get Support
Once you’ve gained access to the portal, click on Get Support, and then click on your account.
When it comes to getting support, you can go through the steps as they appear on your screen, or you can scroll to the bottom of the page and click on “Need more help?”
Step 3: Get Help for Selling on Amazon
Clicking on the more help button will bring up two options. Since you’re trying to reactivate your account, you’ll want to click “Selling on Amazon.”
Step 4: Fill Out the Form
To get the extra help you need for your seller’s account, fill out the form with as much detail as possible.
To get help as soon as possible, click “Call now.”
This should result in someone calling you right away.
Step 5: Provide the Necessary Information
Talking to someone from customer service is the first step in reactivating your seller’s account. You’ll need to provide some documentation and information to get your account opened once again.
Having this information ready can help the process go more smoothly. Some of the items you’ll need include:
- Amazon seller account information
- Reasons for reactivation
- Proof of identity
Can I reopen a closed Amazon seller account?
If you decide to close your Amazon seller account, this cannot be reopened again in the future. Should you decide to sell items on Amazon, you’ll have to create a new account with Amazon Seller Central.
What happens when Amazon closes your account?
If you or Amazon closes your account, you will no longer have access to the services and products associated with that account. You will also lose your customer profile and any reviews and discussion posts on your page. You also won’t have access to returns and refunds, or Amazon Web Services.
How do I contact Amazon about my closed account?
An Amazon seller account that has been closed permanently cannot be accessed or restored by anyone — not even Amazon customer service.
If your account has been deactivated or suspended, then you can follow the steps we’ve listed above to get it reactivated.
Can you get blacklisted from Amazon?
Yes. If Amazon believes that you are taking advantage of the selling system or not adhering to their guidelines and rules, they can and will prevent you from creating a page to sell your products.
In addition, as a seller, Amazon also offers the ability to use a Blacklist feature that ensures you stay in compliance when it comes to sending messages to customers who have opted out of receiving third-party noncritical messages.
This isn’t the same thing as getting banned by Amazon, but it could be a way to ensure your seller account remains in good standing so that you don’t violate any rules or regulations.
Staying in Compliance and Keeping Your Store Active
Being able to sell products on Amazon is a privilege, not a right. To ensure that everyone who uses the online retailer has a good experience, Amazon has put strict rules and guidelines in place. Not adhering to these could result in losing your privileges.
If you find your Amazon seller account closed, especially if it’s been deactivated or suspended, you can follow these steps to get it reactivated:
- Log in to Amazon Seller Central
- Check Your Performance
- Click Account Health
- Reactivate Your Account
- Provide the Required Documents and Information
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