How to Cancel a Doordash Order as a Driver
When DoorDash came on the scene, they changed the way food and groceries were delivered. People no longer had to venture out of their homes to get meals from their favorite restaurants, and they didn’t have to try to squeeze grocery shopping into their schedules. The service has made eating easier and more convenient.
DoorDash deliveries are appreciated during normal times, but they became essential during the pandemic when people were unable or unwilling to leave their homes.
As a driver, you have the opportunity to make people’s day by dropping their orders on their doorstep. However, there may be times when you accept a job but can’t complete it. When that happens, you may be wondering how to cancel a Doordash order as a driver.
Luckily, there are ways to do this, and we’ll walk you through the steps when you find yourself asking: Can you cancel a DoorDash order as a driver?
Benefits of Working for DoorDash
Before we get into how to cancel a Doordash order as a driver, let’s take a moment to look at why working for this company could be beneficial.
For individuals who are looking to earn some extra money, becoming a Dasher (what DoorDash drivers are called) could be a great way to achieve those goals. Some of the benefits of taking on this gig include the following:
You Have a Flexible Schedule
You get to be your own boss and decide when delivering orders works best for you. This means you can take on this job as a side hustle or you can make it your full-time gig — whatever works for you!
You Get Paid Weekly
When you work for DoorDash, you get paid weekly. There’s even an opportunity to get paid daily, but there are certain requirements you have to adhere to if you want your money in your account at the end of the day.
You Don’t Have to Have Strangers in Your Car
Services like Uber and Lyft have changed the way people share rides, but not everyone is comfortable with taking strangers from one place to another. If that happens to be you, then you won’t have to worry about that when you work for DoorDash.
You’ll be delivering items to people you don’t know, but they won’t be in your personal space — only their food will.
You Don’t Always Need a Car
Depending on where you live, it’s possible to become a Dasher and not own a car. You may be able to deliver items using a scooter, motorcycle, or a bike. In the right market, you may even be able to walk to deliver items.
You Get Tips
When you work for DoorDash, you get to keep all of the tips that people leave for you. If you like getting tips, then that may be all the incentive you need to take on this job.
In addition to earning tips, you also get paid an hourly wage. Depending on where you live, this could be between $15 and $25 an hour — that’s more than minimum wage in a lot of places.
How to Cancel a Doordash Order as a Driver
Now that you have a better understanding of why working for DoorDash can be beneficial, let’s get into the process of how to cancel a Doordash order as a driver.
The first thing you may be asking is: Can you cancel a DoorDash order as a driver? The answer is yes, but you have to use the app. If you use an Android phone, these are the steps you’ll need to undertake:
Step 1: Log in to Your DoorDash Account
The first thing you’ll need to do when wondering how to cancel a Doordash order as a driver is to gain access to the DoorDash app.
Locate it on your phone and click on it.
Step 2: Click the ? Button
Once you’ve gained access to your account, click on the ? button. This is located in the upper right-hand corner of your screen.
Step 3: Unassign the Deliver
Clicking the ? button will bring up a list of options. Click on Picking Up, then click on “Unassign this Delivery.”
Step 4: Choose a Reason
You will be asked to choose a reason why you are canceling the order. Add that into the app.
Step 5: Cancel the Order
After going through these steps, as the driver, you will have canceled the DoorDash order.
If you use an IOS phone when wondering how to cancel DoorDash order on app, you’ll need to follow these steps:
Step 1: Open the App
As usual, the first thing you’ll need to do to cancel an order as a driver is to open the DoorDash app on your iPhone.
Step 2: Click the Help Button
The Help button can be found in the top right-hand corner of your screen.
Click on it.
Step 3: Click that You Can’t Do the Order
Clicking on the Help button will open a list of options. From the selection, click on “Can’t do this order.”
Step 4: Choose a Reason Why
If you find yourself going through the process of how to cancel McDonald’s mobile order, you will be asked to choose a reason why you can’t complete the order.
Step 5: Submit Your Request and Confirm
After choosing a reason, you’ll then need to click Submit Request/Submit.
To continue with the cancellation, you’ll be asked to confirm your decision. Click “Continue” to proceed with cancelling the order.
Some Things to Keep in Mind When Learning How to Cancel DoorDash Order on App
As a Dasher, there are many reasons why you may need to know how to cancel a Doordash order as a driver. Before going through the process, there are some things that you need to keep in mind, including:
1. You Can’t Unassign Yourself if the Order Is Marked Picked Up
If you’ve already marked that the order has been picked up, then you can’t cancel the order as the driver with the steps listed above. Should you find that you really can’t complete the order, you’ll need to contact support.
2. Cancelling an Order Will Impact Your Completion Rate
Your Completion Rate is the percent of deliveries you make out of the 100 most recent opportunities that arise for you to deliver items to customers. The higher your completion rate, the more money you can potentially make and the more opportunities you get to accept more orders. If you cancel an order as a Dasher, it will impact your Completion Rate.
Of course, there are some situations that require you to take this route, including wondering how to cancel McDonald’s mobile order, so depending on how many deliveries you’ve completed, canceling may only impact this number by 1%.
How to Get a DoorDash Cancel Order Refund
If you happen to be a customer that has ordered from DoorDash but you need to cancel that order, you may be wondering if you can get your money back. According to the DoorDash cancellation policy, you can only cancel orders that are still in progress.
This means that after you place your order, if the restaurant has not confirmed your order and a Dasher has not been assigned, you can change your mind about the order and get a full refund.
If the restaurant has confirmed the order but a Dasher has not been assigned, you’ll get a partial refund.
Time is of the essence when it comes to canceling your order, as many restaurants are quick to confirm and start preparing your food.
If you are wondering how to cancel DoorDash delivery, you can use the app and follow these steps:
Step 1: Log in to DoorDash
The first thing you’ll need to do when wanting a DoorDash cancel order refund is to open the app on your phone.
Step 2: Select Your Order
Once you’ve gained access to the app, you’ll need to go to the Order Tab and select your order.
Step 3: Click Help
After selecting your order, click on Help, which can be found in the upper right-hand corner of the screen.
Step 4: Cancel Your Order
From the Help menu, you will see a list of options, including one that says, “Can I cancel my order?”
When you click on this, you will be informed of what type of refund you will receive. If you really don’t want your food, click “Cancel Order.”
These steps can be helpful if you’re wondering how to cancel McDonald’s mobile order using the DoorDash app. If you cancel quickly, you may be able to get all of your money back.
If you happen to use a laptop or desktop computer to make your DoorDash orders, here are the steps you’ll need to cancel your delivery:
Step 1: Log in to Your Account
The first thing you’ll need to do is log in to your DoorDash account.
Step 2: Click on the Three Lines
Once you’ve gained access to DoorDash, click on the three lines that are in the top left-hand corner of the screen.
Step 3: Click on Help
Click the Help button, which will be found on the right-hand side of your screen.
Step 4: Cancel Your Order
From the list of options, click on Cancel Order, then follow the prompts that appear on your screen.
Taking on Delivery Tasks that You Can Handle
As a Dasher, you have the opportunity to deliver food when it works best for you. That means this job can be a side hustle to get you some extra cash or a full-time gig that pays your bills. No matter which option you choose, it’s important that you only take on delivery tasks that you can handle.
If you find that you can’t make a delivery you accepted, you may be wondering how to cancel a Doordash order as a driver. The steps you’ll take are as follows:
If you have an Android:
- Log in to Your DoorDash Account
- Click the ? Button
- Unassign the Delivery
- Choose a Reason
- Cancel the Order
If you have an iPhone:
- Open the App
- Click the Help Button
- Click that You Can’t Do the Order
- Choose a Reason Why
- Submit Your Request and Confirm
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