How to Cancel Accidental Amazon Prime Video Purchase
You scroll through a list of Amazon Prime videos, and accidentally click where you didn’t mean to. You mistake two similarly titled shows. Maybe you just handed your phone to a child to keep them occupied, and didn’t realize that they purchased every season of something you have no intention of watching. It’s not uncommon, or even difficult, to end up with bought by mistake Amazon videos. If that sounds like you, this guide will show you how to cancel an accidental Amazon Prime Video purchase.
No matter why you ended up with Amazon movies purchased by accident, this will help you fix the situation. Just follow these simple steps:
How to Cancel Accidental Amazon Prime Video Purchase (Step by step)
As long as you haven’t watched or downloaded an Amazon Prime Video accidental purchase, and it’s less than 48 hours since you bought it, you should be able to cancel it without an issue.
1. Go to the "Your Orders" screen.
In order to cancel the video, you need to find it. Here’s how to view Prime video purchases:
On either the site or the app, go to your account screen. You should see options for “Your Orders,” “Your Account,” “Buy Again,” “Your Lists,” and so forth. Tap or click on “Your Orders.”
If you’re already logged in to your Amazon account, you can also follow this link.
2. Scroll through to find the bought by mistake Amazon video.
This will show you a list of all of your purchases, including your Amazon video purchase history. If you’ve ordered a lot in the past two days, you may need to scroll for a bit in order to find it.
3. Tap or click on the order.
This will take to you the information screen about that specific order. It will present you with a few options, including “Cancel order.”
4. Tap or click on "Cancel order."
You’ll be prompted to give a reason for the cancellation. There’s a dropdown menu, so you can just choose from that list.
5. Choose "Cancel This Purchase."
This will get rid of the mistaken video, and your money will be refunded to you in the same way you placed the order. For example, if you used a credit card, it will be sent back to that card.
How to Cancel Accidental Amazon Prime Video Purchase with Alexa
Alexa makes it easy to handle small tasks like this. If you have an Alexa-enabled device, you can say, “Cancel my last Prime Video order.” Again, as long as you haven’t downloaded or watched it, you’ll get your money refunded to you.
How to Cancel Accidental Amazon Prime Video Purchase That You Have Watched or Downloaded
Unfortunately, once you’ve watched or downloaded a video, you’ve used it. You can only really cancel your accidental video purchase if you’ve purchased it recently and haven’t tried to use it. You can try contacting Amazon’s customer service, but you most likely won’t be able to get your money back in this situation.
How to Cancel Amazon Prime Video Channel Subscription
It’s also possible that you don’t just want to know how to cancel an accidental Amazon Prime Video purchase, you want to get rid of the whole channel. That’s totally doable!
1. Visit "Manage Your Prime Video Channels."
This is the easiest to do on a web browser. Log in to Amazon, then visit this link to go directly to it. Or, you can go to “My Account,” then “Manage Your Prime Video Channels.”
2. Scroll to "Your Channels."
On the “Manage Your Prime Video Channels” screen, you should see a section marked “Your Channels.” This is how to view Prime video purchases.
3. Look for the channel you wish to cancel.
This list will show you all of the channels in your Amazon video purchase history. Search this list until you find the one you want to get rid of. If you don’t see it, it’s possible that you don’t have a subscription — Prime users get certain channels for free, in which case you won’t be able to cancel.
4. Select "Cancel Channel."
Next to the individual program that you want to terminate, select “Cancel Channel.” This will bring up a popup box asking you to confirm your decision.
5. Confirm your channel cancellation.
You’re all set! You’ll no longer be subscribed to that program.
How to Cancel an Amazon Prime Video Subscription Through Amazon
You’ve learned how to cancel accidental Amazon Prime Video purchase. You even know how to cancel a subscription to a channel. But what if you’ve been Googling “Amazon Prime video cancel subscription?” How can you cancel your access to Prime video?
1. Go to the Amazon Prime Video site.
2. Click on the "Settings" icon beside the profile icon in the top left.
Don’t click on the “Hello, [Your name] Account & Lists” button. The “Settings” icon is a bit lower.
3. Enter your login credentials.
Before you can change anything, you’ll have to log in. Do so now.
4. Go to "Edit Prime Membership."
After entering your username and password, you’ll go to your “Account & Settings” page. Click the “Edit on Amazon” button under “Prime Membership.”
5. Click "Update Your Settings."
This will take you to a screen that will allow you to change your Amazon Prime membership settings, including ending your membership completely.
6. Click "End Membership."
This will terminate your Amazon Prime membership, including Amazon Prime Video. Unfortunately, there’s no way to perform an Amazon Prime video cancel subscription without also canceling your entire Prime subscription. If you still use Prime for free shipping or other benefits, you may not want to cancel.
How to Cancel an Amazon Prime Video Subscription Through a Third Party
In some cases, your Amazon Prime Video membership may not have been created through Amazon. Some third parties, like cell phone companies, also offer Amazon Prime Video memberships to their users.
If this is your situation, you’ll need to contact the third party that gave you the subscription. If it was your mobile provider, for example, you’ll have to go to their website or call them for instructions.
How do I dispute a Prime Video purchase?
As long as you haven’t downloaded or watched the video, and it’s within 48 hours of purchase, you can go to your purchase history, find the video, and click “Cancel order.” If it has been longer than 48 hours, you may want to contact Amazon’s customer support instead.
Can I get a refund on my Amazon Prime?
According to Amazon’s support page, members who haven’t used their benefits can get a full refund of their current membership period. If you’re within 72 hours of converting from an Amazon Prime free trial to a paid subscription, you can also get a full refund if you haven’t used your member benefits in that time period.
Can I get a refund for my Amazon Prime membership if I've used it?
If you have used your member benefits, you may be able to get a refund prorated for the remaining time in your subscription. That means that, if you’re canceling six months before your yearly subscription runs out, you could a half refund.
How long does it take for a refund from Prime Video?
The amount of time it takes depends on the kind of refund. If the refund is instant, it can still take three to five days to be processed by your credit card company, up to ten days for a debit card, and a few hours for an Amazon gift card.
Stuck with a show or movie you don't want? Here's how to cancel an accidental Amazon Prime Video purchase:
There’s no need to be stuck with a season’s worth of a show that you’re never going to watch. Get your money back by:
- Going to the “Your Orders” page on Amazon.
- Looking through the list to find the accidental purchase.
- Clicking “Cancel order.”
- Click “Cancel this Purchase.”
- Wait for your purchase to be refunded to you.
- With an Alexa-enabled device, say, “Alexa, cancel my last Prime Video order.”
- Wait for a refund.
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