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Shopping on Mercari can be a great way to find items for great prices. You have the opportunity to bargain with the seller to reduce how much you pay, while also helping them get rid of their stuff.

However, there may be times when you accidentally make an offer on an item, or you may change your mind about wanting that item. When that happens, you may be wondering how to cancel offers on Mercari.

The process isn’t as straightforward as you may have hoped. You are obligated to pay for the product after the seller accepts your offer. However, there are some steps you can undertake. Read on to discover what needs to be done when asking how to cancel an offer on Mercari.

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Mercari Makes Buying and Selling Safer

Placing items for sale on the internet has opened up a world of possibilities for everyone, but it has also led to some scams and other issues. When you buy or sell with Mercari, you don’t have to worry about meeting up with strangers. They only offer items that can be shipped from one person to another, making sure everyone stays safe!

How to Cancel Offers on Mercari as a Buyer

How to Cancel Offers on Mercari as a Buyer

When it comes to making offers on Mercari, these are binding. Immediately after the seller accepts the new price, you will get charged. If you change your mind and no longer want the product, the only thing you can do is contact the seller.

You have some options when it comes to canceling offers on Mercari.

Step 1: Ask the Seller to Decline the Offer

If the seller hasn’t yet accepted your offer, you can ask them to decline it. This will ensure that you are not responsible for paying for the item you no longer want/need.

Step 2: Ask the Seller to Cancel the Transaction

If the seller has already accepted the offer but has not yet shipped the item, you can ask them to cancel the transaction. This should refund your money and prevent you from getting the item.

When asking how to cancel an offer on Mercari, keep in mind that the seller has the final say in whether or not they cancel your order. If they refuse to cancel the order, you will be responsible for paying for it, and the product will get shipped to your home.

Once it’s in your possession, you then get to decide what you want to do with it. That might include selling it online, donating it, or throwing it away. Since the item is now yours, you can do with it what you want.

How to Message a Seller on Mercari

How to Message a Seller on Mercari

When it comes to learning how to cancel offers on Mercari, you need to know how to message them so that you can cancel your order. Here are the steps you’ll take to message a seller on Mercari:

Step 1: Go to the Product Listing

The first thing you’ll need to do when wondering how to cancel an offer on Mercari is to go to the page with the product you made an offer on.

Step 2: Find the Seller Information

At the top of the listing, you should find a section that contains the seller’s information. Go to this section.

Step 3: Contact the Seller

From the seller information section, you’ll want to click on “Contact Seller.”

After clicking on that, you should be able to message them and ask them to decline your offer or cancel the transaction.

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A Wide Range of Payment Options

Mercari wants to make it as easy as possible for you to purchase products on their app, so they accept a wide range of payment methods. You can pay for your item using a major credit card, Apple Pay or PayPal. Mercari even offers its own line of credit, which can make it simple and easy for you to get the things you want from their site.

How to Contact Mercari Customer Service

How to Contact Mercari Customer Service

Messaging the seller directly is best when wondering how to cancel an offer on Mercari, but you may find that the seller didn’t leave any contact information. When that occurs, getting in touch with Mercari customer service might be in your best interest.

To contact Mercari, you have various options to choose from, including the following:

Step 1: Call Their 800 Number

Probably the best option when it comes to getting in contact with customer service at Mercari, especially if you think you’re the victim of fraud, is to call their 800 number. It can be found on their help site.

mercari customer support phone number - how to cancel an offer on Mercari

Step 2: Contact Them Through Their Website

Another option you have when it comes to contacting Mercari’s customer service is to go to the contact page on their website.

Once there, you have a variety of options that you can click on to contact them about, including:

  • Purchase
  • Sale
  • Listing
  • Account
  • Payment or refund
  • Payout
mercari help center - how to cancel offer on mercari

Since you are attempting to cancel an order, your best options from this page will probably be “Purchase” or “Payment or refund.”

Keep in mind that when contacting Mercari through their online contact page, it may take them a while to respond. If you’re looking for an instant answer, then calling their 800 number is in your best interest.

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Pay the Asking Price or Bargain

When shopping on Mercari, you have two different options when it comes to getting the item you want. You can either pay the seller’s asking price, or you can make an offer to the seller for a better bargain. No matter which option you choose, you’re sure to get the products you want/need!

How to Cancel Offers on Mercari as a Seller

How to Cancel Offers on Mercari as a Seller

The steps listed above are the steps that can be undertaken by buyers when asking how to cancel offers on Mercari. If you are a seller on the app, you can cancel offers and transactions as well. Here’s what you’ll do:

Step 1: Log in to Your Account

The first thing you’ll need to do to cancel offers or transactions on Mercari is to log in to your account.

on the mercari dashboard click on the little messages icon located in the top right corner - how to cancel an offer on Mercari

Step 2: Decline the Offer

If the buyer has sent you an offer for the product and you don’t like the amount they are offering, you can decline the offer. This alleviates your responsibility for having to send the item to that particular buyer but keeps the product available to other buyers and offers.

on the chat click on the decline button then click on decline again - how to cancel offer on mercari

Step 3: Refund the Buyer

If you have already accepted the buyer’s offer but have decided to cancel the order, you can do this at any time.

Refunding the buyer requires the following steps:

  1. Log in to your account
  2. Go to the Order Status page
  3. Tap the “Refund buyer” option

This can be done at any time during the transaction process — even after you’ve shipped the item to the buyer. Keep in mind that if you refund the buyer, you will not get paid for the item that you sold.

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Mercari Buyers Offered Some Protection

Buying products online always come with risk. You’ve more than likely heard stories about people getting ripped off when buying items online. Mercari does what it can to protect you from scams and offers money back on eligible orders if the item you receive wasn’t as described.

In Case You Are Wondering How to Create Offers on Mercari

Before answering the question about how to cancel offers on Mercari, it’s important to know how to make an offer in the first place. Here’s what you do:

Step 1: Access the App

If you are using the Mercari app on your phone, the first thing you’ll need to do when making an offer is gain access to the app.

Find the icon on your phone and click on it.

Step 2: Find a Product You Want to Make an Offer On

After gaining access to the app, browse through the selection of products and find what you’re looking for.

Step 3: Make an Offer

Once you’ve found a product that you want to make an offer on, click the “Make an Offer” link. This can be found next to the “Add to cart” link in the app.

Clicking on “Make an Offer” will allow you to send your best price to the seller and potentially get the product for less than what they are asking.

Step 4: Wait for the Offer to be Accepted (or Declined)

Your offer will be sent to the seller, and they will have the opportunity to accept or decline it. How long it takes will depend on the seller. They may respond instantly, or it may take them longer.

It’s also important to realize that they have the option of declining your offer. If that happens, you can always put another offer in or contact them to see if you can come to an agreement on price.

Step 5: Get Your Product

After the seller accepts your offer, you will be charged immediately. The seller will then prepare the product for shipment, and you’ll wait for it to show up at your home.

Anything and Everything You Could Ever Want

The amount of stuff you can find on Mercari is almost overwhelming. There are so many items to choose from, you’re sure to find exactly what you want and need — whether you’re looking for electronics, clothing, toys, or anything in between.

The site itself is legitimate, but they can’t guarantee that the sellers (or even the buyers) will have the best of intentions. You’ll need to use common sense and discretion when it comes to shopping for items online. Be wary of deals that seem to be too good to be true — you may not get what you pay for.

When it comes to offers, as the buyer, you may be looking for something for a good price, but remember that the seller has the final say. After all, it’s their product. If your price is too low, they may find this insulting and reject your offer.

If you find that you no longer want the item, you may be wondering how to cancel offers on Mercari. These are the options you can consider:

  • Ask the Seller to Decline the Offer
  • Ask the Seller to Cancel the Transaction

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