Instacart became one of the most popular apps on smartphones in the middle of the pandemic. Customers wanted to order groceries to avoid crowded public spaces. Shoppers needed to make extra income from this gig work.

Now that things are almost back to normal, some individuals want to learn how to close Instacart account. You can complete this process using any of the methods outlined below.

Call Instacart

The first way you can learn how to close Instacart account is to call the company. Call 1.844.91.3433 on your phone.

Support is available seven days a week. You have to call between 8:00 am and 11:00 pm Eastern Standard Time to talk to an agent.

Verify Account

The support agents will have to verify that you are who you say you are. They will ask you to provide the email address or phone number you used to make your account. Provide accurate information to continue the process.

The support agents will likely ask you your reason for wanting to know how to close Instacart account. Be honest with them. Sometimes, you can get a discount if you need to cancel your account for financial reasons.

Get Confirmation

The final step in your phone call with Instacart should be to get the confirmation number. The agent will tell you when the task is complete. Write this number down in a secure location for a potential error.

Delete an account through the Customer Care Support Chat

This company also offers a live chat option you can use to learn how to cancel Instacart account. Use the steps below to access this feature in your app.

  1. Open the Instacart app on your device.
  2. Click on the menu icon.
  3. Press the option labeled “Help,” followed by “Get Help.”
  4. Wait for the virtual assistant to load and press “My Account.”
  5. After the new information loads, tap “I still need help. Start a chat with the care agent.”

The customer service agent will again ask for your phone number or email address for verification purposes. They may ask for a reason you want to close your account. Finally, write down the confirmation number when the process is complete.

Write an Email

You can also write an email to learn how to close Instacart account. You have to be patient, as it may take up to 24 hours to receive a response to any message you send.

There are two methods you can use to send your email. The first is to visit the Instacart website using the secure messaging feature. The second is to write an email directly to the company.

Maintain proper etiquette, no matter how you send your message. You want to maintain a good relationship with the company if you ever want to return.

Send an Email through the Website

If you want to learn how to close Instacart account via emailing the company through their website, use the below steps.

  1. On your mobile or desktop browser, type in www.instacart.com/help.
  2. Click on the button marked “Login.”
  3. Enter your email address and password. You can also log in with a secure code sent to your phone number.
  4. Press the button labeled “Email Us.
  5. Compose your message and enter your personal email address to receive a reply.
  6. Press “Send.”
  7. Wait for a reply within 24 hours.

Again, try to maintain a degree of professionalism when composing your message to Instacart using these steps.

Send an Email Directly to the Company

Sometimes, it is better to send an email directly to Instacart. Use the email you signed up with to get the quickest response.

The email address you will need to write is [email protected] Provide the subject matter to get an appropriate response.

You need to provide all of your contact details to complete this process in the quickest possible way. You will not have to wait for another response from Instacart after they ask for your verification details. You should also explain why you want to learn how to cancel Instacart account to eliminate the back-and-forth process.

Tips for Your Email

Specific tips are available when wanting to maintain proper etiquette in your email. Continue reading the information in the list below to learn more.

1. Be Polite

You have to maintain an appropriate and professional tone when emailing anyone. Keep the information formal, and do not bash the company, even if you are upset about the customer service. Be honest, but maintain respect for everyone involved in the cancellation process.

2. Keep the Email Short

As mentioned earlier, you need to try to provide all details in your initial email. Write out your contact details for verification purposes and your reason for wanting to know how to cancel Instacart account. Keep the information relatively short to get back a simple response.

3. Proofread Your Email

If you write your message directly from your email account, you should proofread the subline line and recipient information. Make sure it is accurate to get your cancellation quickly. Look for grammatical errors to appear more professional, no matter how you email Instacart.

Delete Shopper Account

You can also learn how to cancel Instacart account if you are a shopper. The best way on the app is to access customer support via live chat. There is no phone support for shoppers.

You can access the live chat right in the Shopper software with the below steps.

  1. Open the Shopper app on your mobile device.
  2. Press the question mark in the top right corner.
  3. Click on the headphone icon in the top right corner.
  4. When the virtual assistant loads, type “customer support.”
  5. Continue repeating “live agent” or “customer support” until you see an option labeled “Connect with an Agent.”

Again, you will need to provide your verification details and contact information. Take the confirmation number from the customer service agent.

Switch to Dormant Status

If you do not shop for a long time, your account will automatically turn to dormant status. If you avoid doing an order for too long, you will face Instacart deactivation.

Send a Letter to Customer Support

You can also send a letter to Instacart support. You will have to use [email protected].

You will need to explain that you are a current shopper in your message. Provide your verification details and your reason for wanting to stop shopping.

Send a Physical Letter

Finally, Instacart allows you to send them a physical letter. This method takes the longest for a response. You have to wait for the letter to get to the company and for them to contact you.

Instacart’s physical address is 1325 J Street, Suite 1550, Sacramento, California 95814. You can write “Instacart” on the subject line.

Delete the App

Deleting the Instacart or Shopper app on your Android or iPhone will not help you learn how to cancel Instacart account. It will only remove the software on your device. Without the app there, you cannot use it.

On Android

If you want to delete an app on your Android, use the below steps.

  1. Long-press on the app icon.
  2. Wait for the shortcut menu to load.
  3. Tap the “App Info” or “i” option.
  4. Press “Uninstall.”

On iPhone

The below steps will help you delete an app like Shopper or Instacart on your iPhone.

  1. Press and hold on the app you want to delete.
  2. Wait for the pop-up menu to load.
  3. Press “Remove App.”

Change Your Mind?

If you change your mind after you learn how to close Instacart account, there is little you can do. You will have to create a new profile on the platform.

Download the App Again

Thankfully, if you only deleted the Instacart or Shopper app on your iPhone, you did not remove your account. You can log in using your email address and password or phone number on the website.

You can also download the app back onto your iPhone or Android device. On an iPhone, you can find Shopper and Instacart in the Apple App Store. On Androids, both apps are in the Google Play Store.

Create a New Account

If you deleted your Instacart account, you should create a new one. The steps are different if you were a shopper or a customer.

Create a New Shopper Account

You will need to navigate to www.shoppers.instacart.com to sign up for a new account. After entering your contact and personal details, download the Shopper app.

You need to complete a background check and verification process on the app. Provide the numbers associated with your driver’s license and your social security number to complete both checks. You also need to enter your bank account details to set up how you will get paid.

Create a New Customer Account

You can also create a new customer account with the below steps.

  1. Go to www.instacart.com.
  2. Click on the green “Sign Up” button.
  3. Type in the email address and password you want to use.
  4. Provide your payment details for your orders.
  5. Download the Instacart app and start shopping.

What if Instacart Deactivated Your Account?

Shoppers may face Instacart deactivation if they violate the terms of their contract. One of the primary reasons is that an individual creates more than one account to earn extra money.

You can find other reasons your Instacart account was deactivated in the list below.

  1. You didn’t follow the alcohol policy.
  2. You engaged in fraudulent activity.
  3. You co-shopped with another individual.
  4. You broke the law while working with Instacart.
  5. You do not have car insurance.
  6. You frequently cancel orders.
  7. You gave a receipt to a customer.
  8. You discriminated against a customer.
  9. Your ratings are too low.

How to Know if Your Account Got Deactivated

Instacart will send an email to you to inform you of your deactivation. Some individuals find they are unable to log in to their accounts.

Appeal the Decision

Thankfully, you can complete an Instacart deactivation appeal to start earning money again. The best method is to contact Instacart care. You will have to send an email to [email protected]

When you write your message, you should provide all your contact details and the reason for deactivation. You should also include why you want to pursue the appeal. Other shoppers reported getting a response in as little as 48 hours.

Closing Your Instacart Account

You should know how to close Instacart account now if you are a shopper or customer. The best methods are to contact a live agent in some form.

If you are a customer, you can call, email, or live chat with Instacart. If you are a shopper, the only available contact methods are live chat and emails.

You can also delete the Instacart app from your smart device if you want to return to the platform later. Download the software at any time to gain access to your account if it is still active.

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