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Amazon is a pretty controversial company, which has left a lot of customers seeking an exodus. Maybe you’ve decided to patronize small retailers instead of big companies. Maybe you’ve just found an alternative e-commerce site that you prefer. Maybe you’ve moved to an area whose postal service doesn’t support Amazon shipping. No matter what your situation is, it’s probably left you wondering how to delete Amazon account on iPhone.

Fortunately, this isn’t too hard to do. The process isn’t immediately obvious or intuitive from the app itself, but you can use this easy step-by-step guide to learn how to delete Amazon account on mobile in just a few minutes.

How to Delete Amazon Account on iPhone or Android

This process is best performed using a browser. If you can, you may wish to use a computer to do this. If that isn’t an option, you can still use your iPhone or Android device.

1. Make sure you really need to delete your account.

Are you planning on using Amazon again in the future? In that case, you might not need to know how to delete Amazon account on iPhone. You may just need to update your email address, physical address, or payment options. These are all easier to do than to fully delete your account and start over.

If you’re absolutely positive that you don’t want to use Amazon anymore, continue to step two to learn how to delete amazon account on mobile phones.

2. Close any open orders.

Open orders are any orders that have yet to be completed. If you have any items that haven’t been delivered yet, either cancel the order, or wait for the item to arrive. Once that happens, come back to this guide to learn how to delete Amazon account on iPhone or Android.

Close any open orders how to delete amazon account on mobile

3. Open your phone's browser.

You’ll need to use whatever you typically use to navigate the internet in order to complete this process. Open up your phone’s browser, and open a new tab or window within it.

Open your phones browser Navigate to Amazoncom and sign in

4. Navigate to and sign in.

Go to Amazon’s website. Make sure that you’re logged in to the account you want to close.

5. Scroll to the bottom.

At the bottom of the page, you should see a blue-gray footer menu with several links and headings, including “Get to Know Us,” “Make Money with Us,” “Amazon Payment Products,” and “Let Us Help You.”

Scroll to the bottom Click on Help how to delete amazon account on mobile

6. Click on "Help."

The very last link under “Let Us Help You,” all the way to the right, should be “Help.” Click on it. This will take you to their customer service portal. You’ll be presented with a bunch of buttons with different options.

7. Click on "Something Else."

None of the options are really what you need here, so just click on “Something Else,” the button with the question mark icon.

Click on Something Else how to delete amazon account on iphone

8. Click on "Need More Help?"

After clicking on “Something Else,” you’ll be presented with a list of recommended help topics. None of these deal with closing your account, however. Instead, click on “Need More Help?” This should be the last option in the list of recommended help topics.

9. Click on "Contact Us."

After clicking on “Need More Help?” you should see a sidebar menu open up. This shows you several options, which also don’t deal with closing your account. Ignore them and click on “Contact Us.”

Here’s where things get a little more confusing.

Click on Contact Us how to delete amazon account on iphone

10. Choose "Prime or Something else."

You’ll be taken to a help wizard, which will guide you through the contacting process. The first question it asks is, “What can we help you with?” Unfortunately, none of the options presented here deal with account closures either.

You might be about to tear your hair out, asking “why is it so hard to close an Amazon account?!” Stick with this process — you’ll get there!

Choose “Prime or Something else.” This is worded to be intentionally confusing. It makes it sound like the “Something else” should be Amazon Prime-related, but it doesn’t have to be. It means exactly what it says: Something else. Since none of the options Amazon shows you allow you to easily delete your account, you need “Something else.”

11. Choose the right options from the drop-down list.

After choosing “Prime or Something else,” you’ll be taken to the next part of the help wizard, titled “Tell us more about your issue.”

For “Select an issue,” choose “Account settings.” For “Select issue details,” choose “Delete account.”

12. Choose your contact method.

This will take you to part three of the help wizard, where you’ll be able to choose how you want to contact Amazon. You can pick phone, email, or chat.


You’ll be able to talk to a representative on the phone. All you have to do is tell them that you want to close your account. If you like, you can also tell them why. (Bear in mind that the representative you talk to isn’t in control of Amazon policies, and probably doesn’t have the power to change anything within the company itself — be polite!)

A lot of people also don’t like to talk on the phone if they don’t have to. Fortunately, chat and email are options for figuring out how to delete Amazon account on mobile.


Chat how to delete amazon account on iphone

Choosing chat will open up a chat box with an Amazon representative. This is pretty much just like talking to them on the phone. Tell them you’d like to close your account, and, if you wish, tell them why.


Email how to delete amazon account on mobile

If you’re not in a rush to close your account right this minute, and you don’t need help with anything else, an email is probably good enough. If you choose “Email,” you’ll be directed to a form that you can fill out and send to Amazon.

You don’t need to send a long, detailed Amazon account closed email. Just say you want to close your account. If you want, you can also say why. When you’re done, click “Send email.”

13. Wait.

Your account may not be closed immediately, especially if you chose to correspond with Amazon via email. It can take a few days, but you should receive an Amazon account closed email in return. The company’s customer service department will finish deleting your account for you. You’re finally all set!

Why is it so hard to close an Amazon account? Simple — Amazon is banking on people getting frustrated with the process and giving up. Someone who gives up on deleting their account is likely to end up returning to Amazon in the future. Even if they don’t, these abandoned accounts let Amazon inflate their number of active users to their shareholders.

How to Delete Amazon Account Without Login

Unfortunately, deleting your account involves signing in. If you no longer remember your password, you can reset it from the Password assistance screen. If you no longer remember the email you used to log in, that’s fine too — they can also use your mobile number.

If you’re wondering how to delete Amazon account without login because you no longer have access to the email or phone number that was attached to your Amazon account, that’s not a problem. Contact Amazon’s customer support to get help restoring your account access. Once you’ve regained access to your account, you can complete the process of closing it.

Amazon Tips and tricks

1. Get Amazon Prime for free by creating an account and using Prime’s 30-day free trial. You can only do this once per account, but may be able to use multiple emails or phone numbers to repeat the process. Students can also get Student Prime free for six months, and save 50% off of their Prime membership afterward.

Get Amazon Prime for free how to delete amazon account on iphone

2. Look at Today’s Deals. Amazon has a specific section for the best deals on the website. Some of these deals are only up for hours or minutes, but you can get some very deep discounts on the things you need.

Look at Todays Deals why is it so hard to close an amazon account

3. Always check their coupon section. If you want to save money on items that aren’t discounted as part of Today’s Deals, go to Amazon’s coupon page. Click the yellow “Clip Coupon” button under the items you want, and the discounts will be applied when you check out.

Always check their coupon section how to delete amazon account without login

Deleting Your Amazon Account on a Mobile Phone

Wondering how to delete Amazon account on iPhone? You’re not alone. The e-commerce giant doesn’t make it easy, but here’s what you can do:

  1. Open the Amazon site (not the app) in your phone’s browser.
  2. Navigate through the customer service portal.
  3. Click “Need More Help?” first, then “Contact Us,” “Prime or Something else,” and “Account settings.”
  4. Choose a contact method, and submit your request through phone, chat, or email.
  5. Wait for your account to be closed, and you’re done!

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