How to Reactivate Lyft Account
Gig jobs are more popular than ever before. You can find side work driving passengers or delivering food and groceries.
Lyft is one of the best apps available for those who want to find a side gig. You can pick up riders, dropping them off at their final destinations.
Sometimes, people get deactivated for various reasons. You need to make your money, which is why you can learn how to reactivate Lyft account. The step-by-step guide below will help you in the reactivation process.
Reasons Why Your Account Could Be Deactivated
Before you start learning how to reapply for Lyft, you need to find out why you got deactivated. You can appeal any decision made by contacting the company, but you should gather as many details as possible. Learn more about some of the most common reasons for deactivation below.
Requesting Rides for Others
First, you cannot let someone drive under your Lyft account. There is a background check done for every driver with the company.
You should also never pick up a random person on the street. Lyft wants to keep you safe, and this action runs a massive risk.
Fraudulent Account Activity
As mentioned, Lyft requires every driver to complete a background check. They also have to perform identity verification on a random basis.
If Lyft notices fraudulent activity, you will have to learn how to reactivate Lyft account information. They will look out for others using your details or bank account information.
When you learn how to make a new Lyft account, you have to enter your email address or password. Create a unique password to protect your profile.
If Lyft finds evidence of someone hacking into your account, they will deactivate it. Contact the company if this process was in error.
Failure to Follow Policies
Lyft has several policies you have to follow as a driver. Failure to obey the rules can result in account deactivation.
First, you have to obey all traffic laws on the road, including speed limits and stop signs. You also cannot be under the influence of drugs or alcohol. Both of these policies follow most state laws.
You Deactivated Your Account
You will face deactivation if you close it yourself. You have to learn how to reactivate your Lyft account after completing this process.
To deactivate your account, follow the below steps.
- Visit the data privacy page on the Lyft website.
- Sign in to your account and press “Start” under “Download Data.”
- Press “Start” under “Delete Account.”
- Choose the reason you want to deactivate your account.
- Type “DELETE” into the text box.
- Press “Delete Account” again.
If your driver ratings get too low, you will face deactivation. The numbers are dependent on the average in your locality.
You can avoid this risk by doing everything possible to prevent low ratings from happening. Provide top-notch customer service and be friendly to every rider who steps into your vehicle.
A Weapon Was in Your Car
You will have to learn how to reactivate Lyft account if you have a weapon in your vehicle. Keeping these dangerous products in your car is a safety concern for yourself and your riders.
According to Lyft’s policies, weapons include firearms, explosives, knives, slingshots, tasers, and other dangerous products. It is best to leave a product at home if you have any doubt about it.
Changes to Your Background Report
You have to maintain a clean record after passing your initial background check. If you face any criminal charges, you run the risk of account deactivation.
If your history changes, you must engage in the Lyft reactivation process. It is up to the company’s discretion.
Safety Report Issues
Lyft periodically creates safety reports based on customers’ stories and personal driving history. You can face deactivation if you pose any risk to a driver.
You will face deactivation if you make sexual comments and advances toward any rider. You are also a safety risk if you physically assault or threaten someone.
Transporting Minors without the Presence of An Adult
You cannot transport anyone under the age of 18 without the presence of an adult. There has to be a parent or legal guardian in the vehicle.
Cancel the ride if you get a request from a minor. Provide information about the Lyft policies.
Sometimes, a system error will require you to learn how to reapply for Lyft. You will need to contact the company to fix this problem.
System errors can happen if your app needs an update or if you do not have up-to-date information on your account. Monitor all of your details consistently to avoid these problems.
Refusal to Take a Service Animal
It is illegal in America to refuse transportation of someone with a service animal. You have to take any rider at their word.
You have to transport the animal no matter your health conditions or personal beliefs. Lyft will deactivate your account if you refuse.
Gather All Necessary Information Before You Contact Lyft
The first step in learning how to reactivate Lyft account is to gather all necessary documentation. The more details you provide, the higher chance you can repair the problem. Consider the information below when contacting the company.
Include All the Details You Know
You need to copy the information you received after facing account deactivation. Write down the process of what happened when you tried to log into your account.
You may find that you cannot log in to your account. You could see a message labeled “We Couldn’t Find Your Account.” Check to ensure your email and password are correct first, and if so, take screenshots.
Date and Time of Deactivation
After you receive an email with a confirmation of deactivation, you need to take a record of the date and time. Lyft will ask you about the message.
Lyft will also likely want to know how long ago you received the email. If a significant amount of time passes, you may need to learn how to reapply for Lyft.
Provide Evidence of Fraud
You have to submit evidence if you find fraud is the reason for your Lyft deactivation. You can directly contact the security team through the Lyft Hackerone website. They will investigate your evidence, providing you with a response quickly.
Submit any Documentation and Evidence
You need to provide as many details as possible to the Lyft team when you want to learn how to reactivate Lyft account. Give screenshots of the evidence of the fraud and share your story. Be honest to get your account back.
Bank account Information
You need to submit bank details if someone has your information. Prove that you are the owner of the account.
You can provide your routing and account numbers associated with your Lyft account. Make sure no one took your income. You should also ensure that no one hacked your account to enter their bank account details.
Ride Shares You Did or Did Not Do
Sometimes, fraudulent activity may occur because someone hacked into your Lyft account. You need to pay close attention to your rides.
Mark the rides you took or worked. You should also pay attention to those you do not remember. Provide your list to the Lyft security team.
Finally, you can provide any other evidence of fraud you have to Lyft. You have to prove honesty when wanting to start the process for Lyft reactivation.
You can submit strange emails you receive from the company. Submit any records of different contact details on your account.
After you collect your evidence, you need to contact Lyft. You can visit the help website to get quick answers to any of your questions.
You can also log in to your account to contact the company. Send a message or write an email. You can also chat with the support agents through the mobile app.
Visit the Support Page
When you visit the support page, you will see two buttons. Click the option labeled “Login” to fill out a support message.
Provide as many details as possible when writing your message. You can upload attachments that help prove your case. After, you will need to wait for a response.
Message the Lyft Twitter Account
Lyft also has a Twitter account where you can contact customer support agents. There are staff present 24 hours, every day of the week.
The Ask Lyft Twitter account provides tips on their feed. You can also send a private message to the agents if you need to dispute an account deactivation.
Visit a Local Lyft Hub
The final method you can use to contact Lyft is to visit a local Lyft hub. You can schedule an appointment on the Lyft website, and there are service appointments available for your vehicle.
The in-person location centers do not accept lost and found items. You can go to the help center to learn how to return the items to the customers.
The local hub webpage lets you find locations in your region. You can click on your state, selecting the city or county where you live. Select your location and schedule the type of appointment you need.
After you contact Lyft, you need to be patient. The staff members need to review the documentation and messages you provided.
If you want the highest chance of getting your account reactivated, you need to let the Lyft team do its job. Eventually, you will receive a response to your email.
How Long Does It Take for Lyft to Review Cases?
Lyft does not offer a specific period for how long it takes to reactivate your account. Some drivers report the process taking as long as a month.
Lyft could review your information much faster or slower. It depends on the complexity of your case. You can assume that deactivations involving fraudulent activity will take the longest.
Make a New Lyft Account
If you face deactivation, you can learn how to make a new Lyft account. You have to have the mobile app to get started with the below steps.
- Download the Lyft app on your iPhone or Android. You will find it in the Apple App Store or Google Play Store respectively.
- Type your phone number and enter the verification code.
- Provide your name and email address.
- Take a selfie when prompted for identity verification purposes.
- Provide your insurance, vehicular, and identity information to prove you can adhere to Lyft’s policies.
Reactivate Your Lyft Account
There are many reasons you may need to learn how to reactivate Lyft account. Some drivers face fraudulent activity, and others do not follow the company policies.
You have a chance of appealing your deactivation. Gather all evidence for why the process occurred in error, and contact the company. You can use Twitter, the support page, or a local hub.
If you get approved for a new Lyft account, you can start the process. Enter your contact details and prove your identity again.
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