How to Reopen a Closed Amazon Account
When it comes to shopping online, the one and only place most people consider is Amazon. This online retailer has been around for 25 years, and each month, approximately 200 million people access this site from a variety of different devices.
Having a personal Amazon account means getting access to products from all over the world. If you have Prime, you can get those items shipped to you as quickly as possible, as well as have other perks that make paying for this membership worth it.
With a business account on Amazon, you can take advantage of making your products available to a huge customer base, as well as the reputation that the site has created for itself, making your company instantly trustworthy.
With all of these advantages, finding out that you can no longer log in to your account can be incredibly stressful and frustrating. If you’ve lost access to your account, you may be wondering how to reopen a closed Amazon account.
Depending on the circumstances for why your Amazon account was closed, you may be in luck when it comes to regaining access. We’ve put together some different solutions to a variety of closed Amazon account options, so hopefully one of them will help you get back onto this incredibly beneficial eCommerce platform.
How to Reopen a Closed Amazon Account
Whether you use Amazon for personal reasons or business ventures, if your account has been closed but you need to reopen it, you can. The process is fairly quick and easy, but it will require some documentation. Here’s what you need to do when asking how to reopen a closed Amazon account:
Step 1: Contact Amazon Customer Service
The only way to regain access to a closed Amazon account is to contact customer service. There are several different ways to do this, including by phone, through live chat, or by sending an email.
You get to decide which option works best for you when it comes to reopening your account.
Step 2: Answer Questions to Identify Yourself
After contacting customer service, you will be asked questions so that they can identify and verify that you are the account owner.
The documents you’ll need to provide will depend on which country or state you live in. When providing this information to the online seller, you need to meet some requirements, including:
- The documents must be valid, meaning they can’t be expired, closed or revoked
- The image must be in color and of high-quality
- You have to show the full page
- You can’t take screenshots; the documents must be scanned or a photo taken by a mobile device’s camera
- The documents must be authentic and unaltered
These are just a few of the criteria that must be met when it comes to your documentation to reopen your account, even if you’re trying to gain access because “Amazon closed my account for returns.” Knowing exactly what Amazon is looking for before learning how to reopen a closed Amazon account is in your best interest.
Step 3: If They Can Identify You, They’ll Reopen Your Account
Once you’ve contacted customer service and provided them with the necessary information, if they can identify and verify that you are the actual and rightful account owner, they will reopen your account.
You can then go about your business and continue to enjoy the site for any and all of your online selling and buying needs.
Amazon Closed My Account with Money in it, Now What?
If you find yourself saying, “Amazon closed my account with money in it,” and you’re wondering what you should do, here’s what you should know:
You Won’t Have Access to the Money
There are many different reasons why Amazon may have closed your account with money in it, and it can be frustrating to find yourself saying, “Amazon closed my account for returns.”
When you’re trying to regain access, the first thing you need to be aware of is that the money will be unavailable to you. This can be incredibly stressful if you need it to run your business or to make returns to customers.
Don’t fret! All might not be lost.
Contact Customer Service to Reopen
After discovering that your account has been closed with money still in it, you’ll need to contact customer service.
As mentioned above, once you do that, you’ll need to provide some documentation to prove you are who you say you are.
If all goes well, your account will once again be opened and you’ll get access to your funds.
How to Appeal a Closed Amazon Account
Amazon is the online retailer that people around the world use and trust. Having an account on this site, especially for your business, means that you are part of a large platform that is seen by lots of people. To have your account closed can be devastating.
If you find that you no longer have access to your account, you may need to undergo an Amazon account closed appeal. Here’s what you need to do:
Step 1: Find Out the Reason for the Closure
The first thing you need to do when attempting an Amazon account closed appeal is to find out why your account was closed in the first place.
There are a number of reasons why your account may have been closed, including:
- Violating Amazon’s terms of service
- Opening your account with false information or documentation that doesn’t meet their requirements
- Using the account for fraudulent or nefarious reasons
Of course, these aren’t the only reasons why your account may have been closed. Amazon can close any account whenever they want for whatever reason, as long as they aren’t discriminating against you.
When it comes to appealing this decision, finding out why your account is no longer active is imperative. More than likely, Amazon sent you an email to let you know that you were doing something wrong.
Step 2: Appeal the Decision by Providing the Information Requested
As mentioned, Amazon will more than likely send you a warning that your account is going to be closed. If the reason was not due to a customer trust risk, then you can appeal the decision by sending the information that is requested in the warning.
If your account is closed due to a customer trust risk, then you’ll need to provide detailed evidence that will prove Amazon’s actions were unjustified.
Step 3: Contact Amazon Within Five Days
When going through an account closure appeal on Amazon, to regain access to your account, you need to contact them within five days through the Contact Us Form.
There will be a list of options you can choose from, and you’ll want to pick “Closed Account Appeal.”
How to Reopen Amazon Prime Account
Having an Amazon Prime account is a great way to get good deals on so many different products, as well as ensure that they are delivered in a timely fashion. Your Prime membership also comes with a variety of other perks, so losing this membership could make you sad.
To reopen Amazon Prime account, here’s what you need to do:
Step 1: Go to the Amazon Prime Website
You can access this site on any device, including laptop and desktop computers, tablets or your mobile phone.
Use whatever browser you prefer.
Step 2: Start a Free Trial
Once you’ve gained access to the site, you’ll then click on “Try Prime FREE.”
This is a large yellowish button that is found in the middle of the screen.
Step 3: Input the Required Information
Clicking on the free trial button will take you to a new screen where you will be asked for certain information.
Input this data into the required fields to open a new Amazon Prime account and get the many benefits from this membership.
Being Part of Something Lucrative
Every day, Amazon makes more than $630 million dollars (that’s daily, not monthly or yearly), and part of that revenue could go to your business if you’re selling products on this site. If you aren’t currently selling your items on this platform, then you are missing out.
Not only are you missing out on getting your products in front of customers around the world, but you’re also losing the trust and respectability that comes with being part of this site.
If you do have an account on Amazon but find out that you have lost access, you may be wondering how to reopen a closed Amazon account. Thankfully, the process is relatively easy if you follow these steps:
- Contact Amazon Customer Service
- Answer Questions to Identify Yourself
- If They Can Identify You, They’ll Reopen Your Account
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